Cartridge | Safe lubricant

All products are discreetly packaged with no direct mention of the nature of the products inside.

V&T warrants your SYNCRAFT for ONE (1) YEAR, after the original purchase date, against defects due to faulty workmanship or materials that affect the product's function. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse, or neglect. Taking the SYNCRAFT apart (or its accessories) will render the warranty invalid.

Please contact with our team via support@syncbot.com to initiate the warranty process. We will need to see pictures and videos to verify the defect item. Once it’s confirmed as there is a defect item, we will send a replacement at our expense.

The product needs to be returned to us and the warranty process needs to be completed before we can replace it. All products under warranty claim must be returned to the designated V&T location. We will bear the shipping costs.

For more detailed information about our 1 YEAR WARRANTY CONDITIONS, please visit the page: https://syncbot.com/pages/refund