Shipping

NOTICE:

Starting from January 1, 2024, in compliance with the requirements of the customs, all shipments are no longer allowed to contain liquids.

If your purchase includes any liquid, we will be providing you with an empty bottle of Primer No.1 as a measuring tool. We appreciate your understanding and cooperation as we work to adhere to these regulations.

 

General information

Discreet Delivery: Your order will be discreetly packaged in a plain cardboard box without any noticeable branding, ensuring maximum privacy. With nothing to indicate what’s inside.

Order Fulfillment: Your order will be processed within 24 hours, accounting for variable processing and approval times.

Tracking Information: Once your order is dispatched, you will receive a tracking number via email. This will allow you to monitor the delivery progress on the courier's website.

 

US

  • - Standard Shipping (7-15 Business Days)
          $24.99
  • - Remote Area Service Charges (7-15 Business Days)
          $24.99

South Korea

  • - Standard Shipping (7-15 Business Days)
          $24.99

For Korean customers, please enter your name and address in Korean, and provide a personal code for customs clearance. 
한국 고객의 경우, 이름과 주소를 한국어로 입력하시고, 통관을 위한 개인 코드를 제공해 주시기 바랍니다.

Japan

  • - Standard Shipping (7-15 Business Days)
          $14.99

Europe

  • -Standard Shipping (7-15 Business Days)
      $34.99
Canada, New Zeland, Norway, Singapore
  • -Standard Shipping (7-10 Business Days)
      $44.99
Note:  The customs fee is included in the shipping cost, which may result in a higher total price compared to other countries. Additionally, if after-sales service is required for the device, the customer will need to cover the shipping cost.5

Hong Kong, Macau and China Mainland

  • 请在淘宝搜索Syncbot同步机器人专店，硬件版本与本官网一致 

Amending Orders and Cancel Requests

  • Contact customerservice@syncbot.com for order changes
  • Cancellation requests may be considered within 1 hour of order placement.

Shipping Services

Due to customs clearance procedures in specific countries, SyncPackage is currently unable to provide support for certain regions, including Brazil、India and Mexico. 

Shipping Fee and Notice

  • Special shipping requests: contact customerservice@syncbot.com
  • Please check carefully upon receipt, no return or exchange after unpacking

Responsibility and Delays

  • Shipping time may be delayed for remote regions
  • Delays due to consignee actions or force majeure
  • Certain products may not be available for air freight

Please ensure accurate details for successful delivery. For more details, visit our website or contact customerservice. Thank you for choosing Syncbot!