FAQ

There may also be additional duties, fees, or taxes outside US raised by the authorities in your country that we have no control over. Regarding many changes related to Brexit, no additional import duty costs will be applied to orders from the UK until further notice.

All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.

Absolutely! Our package will be delivered to you in a plain cardboard box without any significant letter or message to indicate what’s inside. There are only some safety test markings that must be provided.

We usually ship within 12h of order approval and estimated shipping time is usually 7-15 business days. Orders to Europe and Australia may take up to 15 business days to arrive due to customs clearance.

You can always check your order's status by checking the delivery company's website using the tracking number we sent via email once the parcel is shipped. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email.

For more detailed information about our shipping options, please visit our Shipping information page: https://www.syncbot.com/shipping

Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.

Due to customs clearance procedures in specific countries, SyncPackage is currently unable to provide support for certain regions, including Brazil, India and Mexico.

No, the bill for Syncbot transactions will not explicitly mention "adult products." The transaction merchant will be listed as Syncbot, and the category will be designated as "mall" or a similar general category. We understand the importance of privacy and discretion when it comes to intimate purchases, and we take extra measures to ensure your confidentiality. Feel free to make your purchase with confidence.

Thank you for considering a purchase from Mexico! To ensure smooth delivery, kindly provide a US address. If you don't have one, we recommend using a reputable US forwarding agency to assist you.

SYNC is to let our users to feel exactly the actors feeling in the specific videos provided by users themselves.

You simply need to put your videos into SyncPlayer and wait several minutes for neural networks to decoding your videos.

Then SyncPlayer can use Synchub to conduct your Syncbot to massage your “WEAPON” with Scabbard.

Syncplayer does not have any special requirements for videos, any video that can be played on other players can be used on SyncPlayer.

There are no special requirements.

There are no requirements for video sources.

SyncPlayer could deal with almost every kind of videos no matter where you bought them from. You can even make videos by yourself.

SyncPlayer requires Win10/Win11 system.

The SyncPlayer.setup.exe program is included in the Synchub, start it and follow the steps to install it on your PC.

Since the PornGPT based on NVP (nature vision processing) ，the time that takes for analyzing is depends on the GPU and CPU, it roughly takes 1/3 to 1/5 of the video duration to parse it.

SyncPlayer displays the time remaining for this video analysis, which is affected by hardware configuration, video duration, resolution, and other factors.It is recommended to analyze multiple videos at the same time on PC when you are asleep or away, so that you can have a better experience when using Syncbot. Of course, we are still working to update PornGPT, and subsequent updates will further reduce the time to analyze and convert.

Syncbot delivers a seamless and immersive experience on Windows.

Note: SyncPlayer is not compatible with Mac, and Mac support for SyncBrowser is expected to be available by the end of 2023.

We are also actively developing a mobile version for more options in the future.

AlphaZen is Syncbot's proprietary technology. 😎 It is used for precise synchronization between SyncBot, your masturbation device and any chosen adult videos, creating an immersive and personalized experience. Learn more at https://syncbot.com/blogs/blogs/how-does-syncbot-analyze-videos-with-convolutional-neural-networks-alphazen.

The "Battery is Recovering" message in SyncPlayer indicates that Syncbot's battery is low and is being recharged. During this time, the red light may continue to flash. Once the battery reaches the right level of charge, the green light will come on.

SyncBrowser is an innovative software that enhances your adult entertainment experience by synchronizing with Syncbot. It syncs seamlessly from popular adult platforms like Pornhub.

To access SyncBrowser, simply fill out the application form provided at this link: https://syncbot.com/pages/application-for-syncbrowser-beta-of-syncbot. Once your application is approved, you will receive instructions on how to download and use SyncBrowser.

Yes, SyncBrowser is absolutely free for our valued customers. Starting from its release on June 1, it will be available at no cost until December 31, 2023.

Yes, you can! We have a mobile app called "SyncFree" available for both Apple and Android devices. You can download SyncFree from the Apple App Store or Google Play Store. With SyncFree, you can manually control Syncbot via Bluetooth on your mobile phone.

The Syncbot uses a USB-C charger.

The device is designed to be stationary during use, especially during interactivity where movements between synchronized content and the device may be hindered from moving the device itself.

Though if you feel this improves your personal experience, please feel free to do so!

Under normal conditions, it takes approximately 2 hours for Syncbot to fully charge. However, if the battery is extremely low, it may take longer to reach a sufficient charge. Using the USB port on your computer may charge more slowly than the charging plug.

We recommend you charge your product fully before you use it for the first time.

On average our products will run anywhere 1.5 hours depending on the speed and strength you use it.

The battery in the Syncbot is not replaceable.

If you feel that there is a problem with your battery, please email support@syncbot.com with a short description and video showing the problem.

Syncbot stands out with its unbelievably accurate porn syncing technology. Works perfect with all sexual positions, from oral, doggy to foot sex. 🔞 Supports any chosen video. 👏

The Scabbard is washable and can be cleaned with mild soap and water. After cleaning, ensure it is thoroughly dried before reattaching it to the Syncraft unit.

Do not attempt to clean the Syncraft unit with water or any liquids. Instead, use a soft, dry cloth to wipe the exterior surface for routine maintenance.

Any damage or malfunction caused by water ingress into the Syncraft unit is not covered under the warranty.

Please watch the Simple Cleaning to learn how to clean them simply.

We recommend using caliper provided to assemble your Scabbard, which requires alignment of the three teardrop marks.

Please watch the Disassembly Cleaning to learn how to assemble the Scabbard.

Please email support@syncbot.com and provide photos / a video showing the issue.

Our lovely support team will contact you within 24-36 hours.

After separating Scabbard to a top and a bottom part, put the bottom part upside down and then gently bump it to a table or a firm object, the sleeve will easily slide out.

As we strive for synchronicity, the Ace-Cream Sleeve is adhered to the Scabbard and cannot be dismantled. Should you require a new sleeve, you can purchase the Scabbard separately.

We recommend inspecting the sleeve for any signs of damage before each use to ensure optimal performance. It is important to keep Ace-Cream Sleeve clean for optimal performance and longevity.

Remember, any damage or malfunctions resulting from water entering the Syncraft device are not covered by the warranty.

Primer N°1 is a masterfully specialized lubricant crafted for your “WEAPON” with Scabbard.

We highly recommend you use only PRIMER N°1 since it is the best.

PRIMER N°1 is very rare and valuable at this stage and thus it is now limited to Scabbard users only.

Lastly, the analyzed result of the videos will be saved to user-specified disk where the software is installed. You only need to connect Synchub to your computer, and Syncbot will be automatically turned on to access them.

Synchub is actually an on-switch for Syncbot. So, if Synchub is connected to your computer, it will detect Syncbot and automatically turn it on whenever it's nearby.

Since the participation of Synchub is not required in the process of analyzing the video, it is recommended not to connect it to your computer when Syncbot is not in use.