Shipping
General information
We understand you must be very excited to receive your order! Here you’ll find everything you need to know about how we proceed with your order, from delivery schedule to shipping fees, and other information you may find helpful. Our shipping is globe-wide, please find the specific shipping information for your country as below.
Due to high order volume from our sale, and necessary safety precautions must be taken in the current global situation, delays may be expected from our indicated shipping date. Please rest assured we are working as fast as we can to ship your order and keep you updated.
Our package will be delivered to you in a plain cardboard box without any significant letter or message to indicate what’s inside. There are only some safety test markings that must be provided.
It will take us 2 days to process your order, which is not included in the estimated shipping time.
Once your order is shipped, a tracking number will be provided by email for you to follow delivery update on the delivery company’s website. Please note that we cannot ship to certain countries due to their legal restrictions. If any delivery issue occurs, we will contact you by email.
Shipping Services
Due to shipping restrictions in certain countries, SyncPackge Pro is temporarily unable to support other countries outside the US/Japan, SyncPackage Lite would be a great alternative.
We apologize for the inconvenience. If you are interested in purchasing SyncPackage Pro and reside outside US/JAPAN, we will create a custom order for you via email. The cost of the order will be adjusted. As a gesture of goodwill, 1 bottle of liquid will still be included in SyncPackage Pro as a complimentary gift.
US
Express shipping takes 7-15 business days with UPS/DHL:
- - Fast Shipping (7 Business Days)
Purchase amount over $300 - - Standard Shipping (7 Business Days)
$19.99
- - Remote Area Service Charges (7-15 Business Days)
$49.99
An additional delay of up to 2 days on top of a regular 7-15 business days period should be expected. That is due to the variable time it takes to process and approve your order.
Couriers: UPS, DHL.
Japan
Express shipping takes 7 business days with Sagawa/Yamato:
- - Fsat Shipping (7 Business Days)
Purchase amount over $300 - - Standard Shipping (7 Business Days)
$9.99
An additional delay of up to 2 days on top of a regular 7 business days period should be expected. That is due to the variable time it takes to process and approve your order.
Couriers: Sagawa, Yamato
Australia
Express shipping takes 7-15 business days with UPS:
- - Standard Shipping (7-15 Business Days)
$29.99
An additional delay of up to 2 days on top of a regular 7-15 business days period should be expected. That is due to the variable time it takes to process and approve your order.
Couriers: UPS
Russia
Express shipping takes 30 business days with CDEX:
- - Standard Shipping (30 Business Days)
$29.99
An additional delay of up to 2 days on top of a regular 30 business days period should be expected. That is due to the variable time it takes to process and approve your order.
Couriers: CDEX
Europe
Express shipping takes 15 business days with UPS/DHL/CDEX/FedEx:
- - Standard Shipping (15 Business Days)
$49.99
An additional delay of up to 2 days on top of a regular 15 business days period should be expected. That is due to the variable time it takes to process and approve your order.
Couriers: UPS, DHL, CDEK, FedEx
Other areas
Other areas are expected to take 15-40 business days for delivery.
- Standard Shipping
$29.9-$200
There may also be additional duties, fees, or taxes raised by the authorities in your country that we have no control over.
Couriers: UPS, DHL, CDEK, FedEx.
Amending orders
Please contact our support@syncbot.com If you wish to amend your order, but please note that during the weekend our Support Team are not available and therefore may not be able to amend your order before it has shipped.
Cancel request
In the event that a cancellation is requested, we will attempt to cancel your order if alerted within 1 hour of placing the order. We will cancel it and issue a FULL refund. However, we are unable to cancel your order if the products have been shipped already.
Please bear in mind that our Customer Support Team working hours are MON to SAT: 9:00AM - 19:00PM HKT, therefore, cancel requests made outside these hours and during the weekend are not guaranteed.
If you want to cancel an order that is out for delivery, or has already been received; contact us immediately via email support@syncbot.com.
Shipping Fee
We offer free shipping on orders of $300 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.
The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense and will be deducted from the refund.
Shipping Notice
For special shipping requests, please contact Syncbot Support. Please confirm your address before payment. If you enter the wrong address, please contact Syncbot Support in a timely manner. We will contact logistics personnel to solve the problem. Orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
We assumes no responsibility for delayed or rejected orders due to the following reasons:
Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community where the courier has no access.
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