General information

We understand you must be very excited to receive your order! Here you’ll find everything you need to know about how we proceed with your order, from delivery schedule to shipping fees, and other information you may find helpful. Our shipping is globe-wide, please find the specific shipping information for your country as below.

Due to high order volume from our sale, and necessary safety precautions must be taken in the current global situation, delays may be expected from our indicated shipping date. Please rest assured we are working as fast as we can to ship your order and keep you updated.

Our package will be delivered to you in a plain cardboard box without any significant letter or message to indicate what’s inside. There are only some safety test markings that must be provided.

Once your order is shipped, a tracking number will be provided by email for you to follow delivery update on the delivery company’s website. Please note that we cannot ship to certain countries due to their legal restrictions. If any delivery issue occurs, we will contact you by email.

Please note your order will be processed within 12 hours, allowing for variable processing and approval time.



  • Flash Dispatch (Within 59 minutes)
    $99 (Stanford and Silicon Valley area)
  • - Fast Free Shipping (4-7 Business Days)
      Purchase amount over $300
  • Fast Shipping (4-7 Business Days)
  • - Standard Shipping (15 Business Days)
      $29.99 (Purchase lubricant and supply crate separately)
  • Remote Area Service Charges (7-15 Business Days)

Couriers: UPS, DHL


  • Fast Free Shipping (7 Business Days)
      Purchase amount over $300
  • Fast Shipping (7 Business Days)

Couriers: Sagawa, Yamato

South Korea

Fast Shipping (7 Business Days)

Pro Package: $79.9 → $19.9

Lite Package: $79.9 → $29.9

Note: An important update regarding shipping fees to South Korea, effective September 25th, 2023.During September 25th to October 10th, customers from South Korea can continue to place orders, but please note that products will be shipped out on October 10th.


  • - Fast Shipping (1-7 Business Days)
Note: Please allow up to 14 days if Europe warehouse is temporarily out of stock.


Couriers: DHL/PostNL



  • - Fast Shipping (20 Business Days)
Note: We're facing unique shipping challenges to the UK, which are separate from EU deliveries. These complexities are causing delays, and we apologize for any inconvenience.
Couriers: DHL

Note:We regret to inform you that, due to capacity adjustments, we are currently unable to accept new orders from UK.

Hong Kong

  • Standard Shipping (7 Business Days)

Couriers: UPS



  • Standard Shipping (7-15 Business Days)

Couriers: UPS



Express shipping takes 7-15 business days with UPS/DHL/Australia Post:

  • Standard Shipping (7-15 Business Days)

Couriers: UPS/DHL/Australia Post

Note:We regret to inform you that, due to capacity adjustments, we are currently unable to accept new orders from Australia.


  • Standard Shipping (20 Business Days)

Note: Due to cross-border logistics and the current situation in Russia, the overall transit time for deliveries can vary.

Based on our previous shipping experience to customers in Russia, the overall logistics can be divided into two sections. The first section is the shipping time from Hong Kong to Moscow, where there may not be specific logistics information available. This section typically takes around 2 weeks. The second section is the transit time from Moscow to your receiving city, where you will be able to track the specific logistics progress. This section is usually completed within 5 working days.

Couriers: CDEK


Other areas

Standard Shipping (15-40 Business Days)

Note: There may also be additional duties, fees, or taxes raised by the authorities in your country that we have no control over. 

Couriers: UPS, DHL, CDEK, FedEx


Amending Orders and Cancel Requests

  • Contact for order changes
  • Cancellation requests may be considered within 1 hour of order placement


Shipping Services

Due to customs clearance procedures in specific countries, SyncPackage is currently unable to provide support for certain regions, including Brazil、India and Mexico. 

Shipping Fee and Notice

  • Free shipping for orders of $300 or more in the US/Japan
  • Special shipping requests: contact Syncbot Support
  • Please check carefully upon receipt, no return or exchange after unpacking

Responsibility and Delays

  • Shipping time may be delayed for remote regions
  • Delays due to consignee actions or force majeure
  • Certain products may not be available for air freight


Please ensure accurate details for successful delivery. For more details, visit our website or contact support. Thank you for choosing Syncbot!