Shipping

NOTICE: SyncPackage Lite will no longer include any liquid.

General information

Discreet Delivery: Your order will be discreetly packaged in a plain cardboard box without any noticeable branding, ensuring maximum privacy. With nothing to indicate what’s inside.

Order Fulfillment: Your order will be processed within 24 hours, accounting for variable processing and approval times.

Tracking Information: Once your order is dispatched, you will receive a tracking number via email. This will allow you to monitor the delivery progress on the courier's website.

 

US

  • - Flash Dispatch (Within 59 minutes)
          $99 (Stanford and Silicon Valley area)
  • -Standard Shipping (7-15 Business Days)
      Purchase amount over $300
  • - Fast Shipping (Lite Only)(3-7 Business Days)
          $29.99 
  • - Remote Area Service Charges (7-15 Business Days)
          $49.99

Couriers: UPS, DHL

South Korea

Fast Shipping (7 Business Days)

Lite: $79.9 → $29.9
Pro (Korean KCS/EU Standard): $79.9 → $29.9

For Korean customers, please enter your name and address in Korean, and provide a personal code for customs clearance. 
한국 고객의 경우, 이름과 주소를 한국어로 입력하시고, 통관을 위한 개인 코드를 제공해 주시기 바랍니다.


Japan

  • - Fast Free Shipping (7 Business Days)
      Purchase amount over $300
  • - Fast Shipping (7 Business Days)
      $9.99

Couriers: Sagawa, Yamato


 

Tai Wan

  • - Standard Shipping (7 Business Days)
    $49.99

Taiwan is now available for local delivery. Please contact constantine@syncbot.com for inquiry and purchase.

Couriers: UPS 



Europe

  • -Standard Shipping (7-15 Business Days)
      $49.99
Note: Starting from January 1, 2024, in compliance with the requirements of the EU customs, all shipments to Europe are no longer allowed to contain liquids.

If your purchase includes any liquid, we will be providing you with an empty bottle of Primer No.1 as a measuring tool. We appreciate your understanding and cooperation as we work to adhere to these regulations.

We apologize for any inconvenience this may cause and appreciate your continued support.

Couriers: DHL/PostNL

 

Hong Kong and China Mainland

  • Search Syncbot on Taobao. 

Other areas [suspended for now]

- Standard Shipping (30-40 Business Days)
   $29.9-$200

This is mainly for sample purchasing of local distributors, if you want to be a distributor in your area. Please contact us with logistics@syncbot.com

Note: There may also be additional duties, fees, or taxes raised by the authorities in your country that we have no control over. 

Couriers: UPS, DHL, CDEK, FedEx

 

Amending Orders and Cancel Requests

  • Contact logistics@syncbot.com for order changes
  • Cancellation requests may be considered within 1 hour of order placement.

 

Shipping Services

Due to customs clearance procedures in specific countries, SyncPackage is currently unable to provide support for certain regions, including Brazil、India and Mexico. 

Shipping Fee and Notice

  • Free shipping for orders of $300 or more in the US/Japan
  • Special shipping requests: contact logistics@syncbot.com
  • Please check carefully upon receipt, no return or exchange after unpacking


Responsibility and Delays

  • Shipping time may be delayed for remote regions
  • Delays due to consignee actions or force majeure
  • Certain products may not be available for air freight

 

Please ensure accurate details for successful delivery. For more details, visit our website or contact support. Thank you for choosing Syncbot!