Shipping

General information

We understand you must be very excited to receive your order! Here you’ll find everything you need to know about how we proceed with your order, from delivery schedule to shipping fees, and other information you may find helpful. Our shipping is globe-wide, please find the specific shipping information for your country as below.

Due to high order volume from our sale, and necessary safety precautions must be taken under current global situation, delays may be expected from our indicated shipping date. Please rest assured we are working as fast as we can to ship your order and keep you updated.

Our package will be delivered to you in a plain cardboard box without any significant letter or message to indicate what’s inside. There are only some safety test markings that must be provided.

Usually, online approved orders will be shipped out within 7 working days. Estimated delivery date may exceed up-to 14 working days due to custom clearance from certain country such as the United Kingdom. Once your order is shipped, a tracking number will be provided by email for you to follow delivery update on the delivery company’s website. Please note that we cannot ship to certain countries due to their legal restrictions. If any delivery issue occurs, we will contact you by email.

Shipping Services

Orders from North America will be shipped by UPS or DHL. We are unable to ship to PO Boxes. Due to shipping restrictions in certain countries, SyncPackge Pro is temporarily unable to support other countries outside the US, SyncPackage Lite would be a great alternative. For orders from areas such as Alaska, Hawaii, or the central mountainous regions, delivery time will be slightly longer.

USA

Express shipping takes 7-14 working days with UPS/DHL:

  • - Free Shipping (Purchase amount over $300)
  • - Standard Shipping ($9.99)

An additional delay of up to 2 days on top of a regular 7-14 business days period should be expected. That is due to the variable time it takes to process and approve your order.

Couriers: UPS, DHL.

Countries outside of USA

All deliveries outside USA usually arrive within 5-40 business days. UK, Canada, Singapore, Australia estimated shipping time 5-15 business days, Russia estimated shipping time 30-40 business days.

- Standard Shipping ($19.99)

There may also be additional duties, fees, or taxes outside US raised by the authorities in your country that we have no control over. Regarding many changes related to Brexit, no additional import duty costs will be applied to orders from the UK until further notice.

Couriers: UPS, DHL, CDEK, FedEx.

Amending orders

Please contact our support@syncbot.com If you wish to amend your order, but please note that during the weekend our Support Team are not available and therefore may not be able to amend your order before it has shipped.

Cancel request

In the event that a cancellation is requested, we, as V&T, will attempt to cancel your order if alerted within 1 hour of placing the order. We will cancel it and issue a FULL refund. However, we are unable to cancel your order if the products have been shipped already.

Please bear in mind that our Customer Support Team working hours are MON to SAT: 9:00AM - 19:00PM HKT, therefore, cancel requests made outside these hours and during the weekend are not guaranteed.

If you want to cancel an order that is out for delivery, or has already been received; contact us immediately via email support@syncbot.com.

Shipping Fee

We offer free shipping on orders of $300 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense and will be deducted from the refund.

Shipping Notice

For special shipping requests, please contact V&T Support. Please confirm your address before payment. If you enter the wrong address, please contact V&T Support in a timely manner. We will contact logistics personnel to solve the problem. V&T orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

V&T assumes no responsibility for delayed or rejected orders due to the following reasons:

Shipping time might be delayed for 1-2 days for transportation to remote regions.

Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

Shipments that are confiscated or disposed of due to a violation of transportation regulations.

Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

The consignee address is a school, unit, or residential community where the courier has no access.